Refund policy

Policy Overview
Because many of our products are personalized, customized, or made-to-order, we operate under a strict no-refund policy once production has begun. Each item is created specifically for your order and is not suitable for resale.

However, refunds or replacements may be issued under the specific conditions outlined below.

Eligible Refund & Replacement Cases

1. Item Not Received
If your order has not been delivered within the maximum estimated delivery timeframe and is confirmed lost, you may be eligible for a replacement or refund.

2. Damaged or Defective Items
If your item arrives damaged, defective, or unusable:
You must contact us within 7 days of delivery
Provide clear photo or video evidence
Once verified, we will offer a replacement or refund

3. Incorrect Item Received
If you receive the wrong item:
Notify us within 7 days
Provide proof of the issue
We will arrange a replacement or refund

Non-Refundable Situations
Refunds will not be issued in the following cases:
Change of mind or buyer’s remorse
Incorrect address provided at checkout
Personalized or customized items once production has begun
Minor variations in product appearance (e.g., color differences due to screen settings)
Delays caused by external factors beyond our control (such as customs, weather, or carrier disruptions)

Returns
Due to the nature of our fulfillment process:
We do not require returns for approved refund or replacement cases
We do not accept returns for non-defective items

Refund Processing
If a refund is approved:
It will be issued to your original payment method
Processing time: 5–10 business days depending on your payment provider

Contact
If you experience any issues with your order, contact us at:
support@lethr.store

We aim to respond within 24 hours and resolve all issues promptly.

Our Commitment
We are committed to ensuring a smooth shopping experience. If your order meets the conditions above, we will work quickly to provide a fair resolution.