Frequently Asked Questions

Find answers to common questions about our products and services.

  • Because each item is custom-made to order, we do not accept returns or exchanges on personalized products unless there is a defect or error on our end.

    If you receive a damaged or incorrect item, please contact us within 7 days of delivery, and we will make it right.

  • Orders are processed within 2–4 business days, as each piece is handcrafted.

    Estimated delivery times within the United States and Canada range from 10–26 business days.

    Shipping times may vary slightly depending on location and demand.

  • We currently ship within the United States and Canada only.

    Please note that orders shipped to Canada may be subject to customs duties or import taxes, which are the responsibility of the customer.

  • Once your order ships, you will receive a tracking number via email.

    You can use this to monitor your shipment directly through the carrier website.

  • We accept all major payment methods, including:

    • Visa
    • Mastercard
    • American Express
    • PayPal
    • Apple Pay
    • Shop Pay

    All transactions are processed securely.

Didn't answer all your questions? Get in touch and we'll be happy to help!